Privacy Policy

1. Who We Are

Fitwheel Mobile Tyres is the data controller for the information you provide when using our call-out tyre services. Our primary goal is to get you back on the road safely, and that requires collecting a minimal amount of necessary information to reach you.

2. Information We Collect

To provide our mobile tyre fitting service directly to your location, we collect the following types of information when you book with us:

• Identity Data: Your first and last name.
• Contact Data: Your email address and phone number to coordinate the fitting appointment and send service updates.
• Service Data: Your vehicle details, tyre sizes, and the specific driveway, workplace, or roadside location where you need the call-out service to take place.
• Financial Data: Payment details processed securely through our chosen payment providers. We do not store your full payment card details on our systems.

3. How We Use Your Information

We use simple, clear processes to ensure your data is only used for the services you requested. Your data allows us to:

• Process your tyre replacement or repair booking efficiently.
• Dispatch our fully equipped vans to your specified location safely and accurately.
• Communicate with you regarding estimated arrival times or changes to your call-out schedule.
• Maintain necessary business and financial records for accounting and legal purposes.

4. Sharing Your Data

We strictly focus our operations on delivering our mobile fitting services and do not sell your personal data to third parties. We only share information with trusted service providers who help us run our business smoothly. This includes secure payment processors and routing software used securely by our technicians to locate your vehicle for the fitting.

5. Your Data Rights

You have the right to request access to the personal data we hold about you, ask us to correct any inaccuracies, or request the deletion of your data once our service is complete, subject to any legal obligations requiring us to retain financial records.

If you have any questions about how we protect your privacy or wish to exercise your rights, please contact us using the details provided in section one of this policy.